How RADX handles personal and business information.
Last updated: October 2026
We collect the information you provide directly — such as your name, business email, company, phone number, country, industry and the details of your request — together with basic technical information about how our website is used.
We use information to respond to demo and partnership requests, to prepare and deliver RADX experiences, to improve our products and to communicate with you about RADX services.
When RADX is deployed for an organization, the organization remains responsible for its own knowledge, services and customer data. RADX processes that data to deliver the agreed experiences and actions.
When an organization connects its WhatsApp Business account or phone numbers to RADX, we may process information made available through the WhatsApp Business Platform APIs, including:
We process this information to provide the RADX service, receive and store messages, send authorized messages, track message statuses, manage applicable WhatsApp customer-service windows, troubleshoot errors, and maintain service security and reliability.
We may transmit information to Meta and WhatsApp as necessary to operate the integration. We may also use hosting, database, monitoring and other technology providers to operate RADX, subject to appropriate safeguards and contractual obligations.
The organization connecting its WhatsApp account is responsible for ensuring that it has the necessary rights, notices and legal basis to use customer information through RADX.
Message data: Incoming and outgoing message content, message types, timestamps and related identifiers.
Contact information: Customer phone numbers and other information included in messages or provided through the integration.
Business and integration data: Connected business phone numbers, WhatsApp Business Account identifiers, configuration information and API-related identifiers.
Message status information: Delivery and read statuses, timestamps, and error information made available through the APIs.
We retain WhatsApp-related information for as long as necessary to provide the service and meet applicable legal, contractual and operational requirements, subject to any specific retention periods established for the service.
Authorized customers may contact the RADX team through our contact page to request access to, correction of, or deletion of relevant data. We will review and process requests in accordance with applicable law, contractual obligations and applicable platform requirements.
We do not sell personal information. Information may be shared with service providers and technology partners strictly to operate and support the RADX platform, and where required by applicable law.
We apply access controls, role-based permissions, data governance practices and monitoring designed to protect information handled by the RADX platform.
We keep information for as long as needed to provide our services and to meet legal, contractual and operational requirements.
You may request access to, correction of, or deletion of the information you submitted to us by contacting the RADX team through the contact page.
We may update this policy as RADX evolves. The latest version is always published on this page.
Reach the RADX team directly and we will respond to your privacy request.
